Politique d’expédition

Product Availability

When there are multiple items in an order, some products are out of stock or pre-sale products, we default to ship them together according to the latest arrival time. If you don't want to wait, we suggest you contact us by email and we will give you a suitable solution.

Shipping Costs & Delivery

Shipping costs are non-refundable and are calculated based on the weight of your order and your location. Delivery times may vary depending on shipping carriers, delivery location, selected shipping method, and order quantity. Orders may arrive in multiple shipments.

Additional Charges

Extra shipping charges may apply based on your location and the size of your order. You are responsible for all applicable taxes, including sales tax, VAT, customs duties, and excise duties.

Damaged Items

If your order arrives damaged, please contact us within 14 days of receiving your package.

Shipping Method

We primarily use Royal Mail for shipping. If you would like to upgrade or downgrade your shipping option, please reach out to us at whisperingcloudplush@gmail.com.